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Feature Article

Keith Andrews operations under Levels 2 & 3

Safety remains top priority as the network’s sales, parts and service teams work to support customers under varying alert levels

Keith Andrews Trucks (KAT) CEO Aaron Smith said the dealership’s operations in Auckland, Whangarei, and Hamilton are well-prepared to operate safely and effectively under all alert levels, with the same robust systems and strict protocols established earlier this year.

Since midday on Wednesday, 12 August, KAT Auckland has been operating contactless servicing, repair, parts supply and vehicle sales – according to Level 3 guidelines – with all remaining sites following Level 2 procedure. This will continue based on the Government’s advice on Friday.

“While the continuation of Level 3 restrictions for Auckland is not the news that any of us wanted, our entire team is fully prepared and equipped to continue servicing all of our customers across sales, parts and service,” said Smith.

“All staff understand the importance of following strict procedures to protect the health and safety of everyone in our communities. We take our responsibility extremely seriously and will be playing our part in helping to keep the country moving – on the road, and hopefully towards a speedy resolution to this latest round in the fight against Covid-19.

“We would like to thank all our customers for their understanding of these measures. By working together, we can ensure we all move forward safely and with confidence.”

Procedures common to all KAT sites under Levels 2 & 3

In line with Ministry of Health (MoH) guidelines, we are strongly advising all visitors to wear a face mask.

Covid-19 tracer QR codes will be posted at all dealership entrance points. All visitors are strongly advised to scan in using the official app when visiting any of our sites. Visitors will also be asked by one of our service advisors for contact details, to ensure they can be notified in the advent of a Covid-19 related event.

All KAT service advisors and technicians will be following MOH guidelines, including appropriate distancing, wearing of PPE and heightened hygiene practices.

Procedures specific to KAT Auckland under Level 3

KAT Auckland will remain open for servicing, repair and parts sales to all businesses in the Auckland region able to operate at Level 3, closely following Ministry of Health guidelines. The sales team will continue to work from home – by phone or online.

All onsite interactions and transactions, including workshop, parts and new vehicle handover, will follow stringent contactless procedures outlined below.

During Level 3, KAT business sites will not be accessible other than to drop-off and/or collect vehicles, or for pre-arranged parts collection.

Service and repairs during Level 3

Service and repair bookings are available by appointment only during standard business hours:

7am – 5pm Monday to Friday
7am – 12pm Saturday

Keith Andrews’ 24hr call-out service (
0800 487 8257) is also still running.

Vehicle drop-off/collection procedures under Level 3:

  • If you do not have a booking, we will not be able to receive your vehicle – please call in advance.
  • When you arrive onsite, please leave your keys in the cab – you will be greeted by a service advisor at 2m distance on the forecourt.
  • Once you’ve exited the cab, we are unable to provide waiting facilities. For more general health and safety purposes, non-staff are required to leave site while their vehicle is being worked on.
  • Our staff, wearing appropriate Personal Protective Equipment (PPE), will disinfect at-risk touch points on your vehicle in line with guidance from the Ministry of Health (MoH).
  • Medical response and other critical care vehicles will be dealt with in accordance with operators’ guidelines and requirements.
  • Technicians working on your vehicle will wear PPE in accordance with MoH guidelines.
  • When work on your vehicle is complete, at-risk touch points will again be disinfected and you will be contacted to come and collect it.


Parts sales during Level 3

Parts will be available for purchase by account, direct credit or credit card only. There will be no access to our premises for these transactions. We can arrange either courier delivery or an external collection point at the dealership.

Vehicle sales and delivery during Level 3

Our sales teams will continue to operate from home. All have access to the information required to spec and price vehicles.

The vehicle logistics teams will be performing new vehicle handovers following the procedures outlined for vehicle service and repair.

For all sales enquiries, please call one of our sales team listed below:



FUSO Sales

Mercedes-Benz & Freightliner Truck Sales

Mercedes-Benz LCV Sales


FUSO Sales

Mercedes-Benz & Freightliner Truck Sales

Used Vehicle Sales


FUSO Sales

Mercedes-Benz & Freightliner Truck Sales


FUSO Sales:

Mercedes-Benz & Freightliner Truck Sales